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On AliExpress, you can claim a coupon if your product doesn’t arrive on time. How does it work?

30. May 2023 3 min read 0 comments

If you often shop on the online marketplace AliExpress, you’ve probably already come across a situation where every day you refresh tracking for your shipment and check when it will finally arrive. Newer shipping methods, such as “15-day delivery”, have pushed the delivery times down to the minimum, but it still happens that you have to wait longer than you expected for your dream gadget. The AliExpress new feature On-Time Guarantee, however, will reward you for your longer wait from now on with a reward – coupon worth 1 $. How does it work?

We also send ALIEXPRESS COUPONS to our Telegram

What does On-Time Guarantee mean

Items sold on the AliExpress marketplace with the description “On-time guarantee” are guaranteed to arrive by the date you’ll find in the shipping selection. However, if that doesn’t happen for some reason, you’ll get a $1 coupon. With this label, AliExpress marks items and sellers with reliable shipping and good delivery times.

If your parcel doesn’t arrive by the specified date, go to the Orders section in your account, find the specific purchase, and then request a coupon there. You’ll also receive a confirmation email. You’ll soon find the coupon in the Coupons profile section.

If your shipment doesn’t arrive within the guaranteed time, you’ll find in the order details an option to get a coupon worth 1 $. Unfortunately, we couldn’t find anywhere on AliExpress—including their site—an exact guide on how to request the coupon. If you’ve managed to do it already, let us know!

Read about our test of fast 15-day shipping

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What are the rules?

There are also some extra conditions tied to this feature. The coupon for not delivering by the specified date will be valid for 60 days from issuance and can be used to buy any physical item worth more than the coupon itself. It also applies that if your order is completely canceled instead of just delayed, you don’t get the option to request a coupon.

Reader poll

Did your AliExpress products arrive after the guaranteed time?

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China Planet’s current bestsellers on AliExpress:

ChinaPlanet deal

Baseus car sunshade

142 x 75 cm (trimmed edges)
Baseus clona do auta
15-day delivery
27,21 €You save 1,13 €
26,08 €
No coupon

Price history

6,13 €more expensive than the average price
Cheapest 12,74 €Most expensive 26,33 €
Are you shopping on AliExpress for the first time? See the guide!
More coupons
26,76 €26,60 €
No couponUse
Updated 30. 10. 2026 at 08:12
TIP15-day delivery via Aliexpress Standard Shipping

For this product, Aliexpress Standard Shipping is available with guaranteed delivery within 15 days. It’s the most reliable delivery method and, in most cases, it’s handled by a courier company. The 15-day delivery is something we actually tested.

When you order from a Chinese warehouse, AliExpress adds a customs duty charge of approximately 3,70 € per order to your cart. When you receive the shipment, you won’t have to pay anything extra.

Track this product’s price

As soon as we post a new coupon, we’ll send you an email. You can unsubscribe from tracking anytime.

Are you shopping on AliExpress for the first time?

The process is via the AliExpress mobile app, where most people shop. There are two key things: don’t use Buy now and enter the coupon only in the order summary, in the field Promo code. After you click Pay now, you won’t be able to add it.

  1. Copy the code and click Use discountIn our article, copy the coupon and click the button GET DISCOUNT. The link will take you directly to the product in the AliExpress app.
  2. Use Add to cart instead of Buy nowOn the product card, scroll down and tap Add to cart. Don’t use the Buy now button—you’ll skip the cart, and later you won’t have anywhere to enter the coupon. Before that, double-check the variant: the color, the version, and whether it ships from an EU warehouse.
  3. Through the cart, go to CheckoutA pop-up will appear: Added to cart! — tap Check it out in it. If it disappeared, open the cart with the icon at the bottom right. In the cart, check the product and quantity, then click the red Checkout. Only the items marked with the red ring will be applied.
  4. Enter your address and card, then look for Promo codeIn the order summary, first fill in the delivery address and payment card at the top. Below them there’s a line Promo code — expand it with the arrow on the right.
    Riadok Promo code v zhrnutí objednávky v aplikácii AliExpress
    Look for this line under the address and payment method.
  5. Paste the code and confirm ApplyIn the field Promo code paste the copied code and click the black Apply. The code is case-sensitive and must not contain spaces.
    Políčko Promo code s kódom a tlačidlom Apply v aplikácii AliExpress
    Paste the code into the field and confirm with the Apply button.
  6. Check the savings and payIn the Summary expand the line Saved — you’ll see the applied coupon there as AliExpress coupons/codes. Only when Total is really lower, click Pay now.
    Riadok Saved s uplatneným kupónom a znížený Total v aplikácii AliExpress
    The applied coupon will appear in the Saved line and will reduce the Total.
Apply the discount already at the order summary. After you click Pay now, you can no longer add a coupon. If Apply shows an error, the code has either expired, doesn’t apply to your items, or the order doesn’t meet the minimum amount.
The Store Coupon also goes in the same field. — a coupon from the seller itself, which isn’t always available and changes from day to day. AliExpress coupons can’t be combined, so try both and go with the one that gives you more. Coins are added automatically.
ChinaPlanet deal

Shimano sunglasses

Shimano slnečné okuliare
7,93 €You save 1,99 €
5,94 €
No coupon
Are you shopping on AliExpress for the first time? See the guide!
Updated 8. 4. 2024 at 16:55
TIP13-day delivery via Aliexpress Standard Shipping

For this product, AliExpress Standard Shipping is available with guaranteed delivery within 13 days. This is the most reliable shipping method and in most cases it’s delivered by a courier company.

When you order from a Chinese warehouse, AliExpress adds a customs duty charge of approximately 3,70 € per order to your cart. When you receive the shipment, you won’t have to pay anything extra.

Track this product’s price

As soon as we post a new coupon, we’ll send you an email. You can unsubscribe from tracking anytime.

Are you shopping on AliExpress for the first time?

The process is via the AliExpress mobile app, where most people shop. There are two key things: don’t use Buy now and enter the coupon only in the order summary, in the field Promo code. After you click Pay now, you won’t be able to add it.

  1. Copy the code and click Use discountIn our article, copy the coupon and click the button GET DISCOUNT. The link will take you directly to the product in the AliExpress app.
  2. Use Add to cart instead of Buy nowOn the product card, scroll down and tap Add to cart. Don’t use the Buy now button—you’ll skip the cart, and later you won’t have anywhere to enter the coupon. Before that, double-check the variant: the color, the version, and whether it ships from an EU warehouse.
  3. Through the cart, go to CheckoutA pop-up will appear: Added to cart! — tap Check it out in it. If it disappeared, open the cart with the icon at the bottom right. In the cart, check the product and quantity, then click the red Checkout. Only the items marked with the red ring will be applied.
  4. Enter your address and card, then look for Promo codeIn the order summary, first fill in the delivery address and payment card at the top. Below them there’s a line Promo code — expand it with the arrow on the right.
    Riadok Promo code v zhrnutí objednávky v aplikácii AliExpress
    Look for this line under the address and payment method.
  5. Paste the code and confirm ApplyIn the field Promo code paste the copied code and click the black Apply. The code is case-sensitive and must not contain spaces.
    Políčko Promo code s kódom a tlačidlom Apply v aplikácii AliExpress
    Paste the code into the field and confirm with the Apply button.
  6. Check the savings and payIn the Summary expand the line Saved — you’ll see the applied coupon there as AliExpress coupons/codes. Only when Total is really lower, click Pay now.
    Riadok Saved s uplatneným kupónom a znížený Total v aplikácii AliExpress
    The applied coupon will appear in the Saved line and will reduce the Total.
Apply the discount already at the order summary. After you click Pay now, you can no longer add a coupon. If Apply shows an error, the code has either expired, doesn’t apply to your items, or the order doesn’t meet the minimum amount.
The Store Coupon also goes in the same field. — a coupon from the seller itself, which isn’t always available and changes from day to day. AliExpress coupons can’t be combined, so try both and go with the one that gives you more. Coins are added automatically.
ChinaPlanet deal

Spare 18 V battery

Náhradné 18 V batérie
33,99 €You save 5,41 €
28,58 €
Coupon 129WS03
Coupon 2I66M7MJPHCCH
Code not working? Show more coupons

Price history

1,43 €cheaper than the average price
Cheapest 24,56 €Most expensive 38,56 €
Are you shopping on AliExpress for the first time? See the guide!
Updated 12. 12. 2024 at 10:28
TIPExpress delivery from a German warehouse without customs duty and VAT.

This product will be delivered express from the local German warehouse. Shipping from Germany usually takes 7-10 days, and the delivery is handled by a courier. When it arrives, you won’t pay any additional fees—no customs duty or VAT.

Track this product’s price

As soon as we post a new coupon, we’ll send you an email. You can unsubscribe from tracking anytime.

Are you shopping on AliExpress for the first time?

The process is via the AliExpress mobile app, where most people shop. There are two key things: don’t use Buy now and enter the coupon only in the order summary, in the field Promo code. After you click Pay now, you won’t be able to add it.

  1. Copy the code and click Use discountIn our article, copy the coupon and click the button GET DISCOUNT. The link will take you directly to the product in the AliExpress app.
  2. Use Add to cart instead of Buy nowOn the product card, scroll down and tap Add to cart. Don’t use the Buy now button—you’ll skip the cart, and later you won’t have anywhere to enter the coupon. Before that, double-check the variant: the color, the version, and whether it ships from an EU warehouse.
  3. Through the cart, go to CheckoutA pop-up will appear: Added to cart! — tap Check it out in it. If it disappeared, open the cart with the icon at the bottom right. In the cart, check the product and quantity, then click the red Checkout. Only the items marked with the red ring will be applied.
  4. Enter your address and card, then look for Promo codeIn the order summary, first fill in the delivery address and payment card at the top. Below them there’s a line Promo code — expand it with the arrow on the right.
    Riadok Promo code v zhrnutí objednávky v aplikácii AliExpress
    Look for this line under the address and payment method.
  5. Paste the code and confirm ApplyIn the field Promo code paste the copied code and click the black Apply. The code is case-sensitive and must not contain spaces.
    Políčko Promo code s kódom a tlačidlom Apply v aplikácii AliExpress
    Paste the code into the field and confirm with the Apply button.
  6. Check the savings and payIn the Summary expand the line Saved — you’ll see the applied coupon there as AliExpress coupons/codes. Only when Total is really lower, click Pay now.
    Riadok Saved s uplatneným kupónom a znížený Total v aplikácii AliExpress
    The applied coupon will appear in the Saved line and will reduce the Total.
Apply the discount already at the order summary. After you click Pay now, you can no longer add a coupon. If Apply shows an error, the code has either expired, doesn’t apply to your items, or the order doesn’t meet the minimum amount.
The Store Coupon also goes in the same field. — a coupon from the seller itself, which isn’t always available and changes from day to day. AliExpress coupons can’t be combined, so try both and go with the one that gives you more. Coins are added automatically.
ChinaPlanet deal

Cycplus M1

Cycplus M1
27,29 €You save 6,98 €
20,31 €

Price history

1,73 €cheaper than the average price
Cheapest 17,84 €Most expensive 33,48 €
Are you shopping on AliExpress for the first time? See the guide!
More coupons
44,76 €42,48 €
No couponUse
Updated 30. 10. 2026 at 10:12
TIP15-day delivery via Aliexpress Standard Shipping

For this product, Aliexpress Standard Shipping is available with guaranteed delivery within 15 days. It’s the most reliable delivery method and, in most cases, it’s handled by a courier company. The 15-day delivery is something we actually tested.

When you order from a Chinese warehouse, AliExpress adds a customs duty charge of approximately 3,70 € per order to your cart. When you receive the shipment, you won’t have to pay anything extra.

Track this product’s price

As soon as we post a new coupon, we’ll send you an email. You can unsubscribe from tracking anytime.

Are you shopping on AliExpress for the first time?

The process is via the AliExpress mobile app, where most people shop. There are two key things: don’t use Buy now and enter the coupon only in the order summary, in the field Promo code. After you click Pay now, you won’t be able to add it.

  1. Copy the code and click Use discountIn our article, copy the coupon and click the button GET DISCOUNT. The link will take you directly to the product in the AliExpress app.
  2. Use Add to cart instead of Buy nowOn the product card, scroll down and tap Add to cart. Don’t use the Buy now button—you’ll skip the cart, and later you won’t have anywhere to enter the coupon. Before that, double-check the variant: the color, the version, and whether it ships from an EU warehouse.
  3. Through the cart, go to CheckoutA pop-up will appear: Added to cart! — tap Check it out in it. If it disappeared, open the cart with the icon at the bottom right. In the cart, check the product and quantity, then click the red Checkout. Only the items marked with the red ring will be applied.
  4. Enter your address and card, then look for Promo codeIn the order summary, first fill in the delivery address and payment card at the top. Below them there’s a line Promo code — expand it with the arrow on the right.
    Riadok Promo code v zhrnutí objednávky v aplikácii AliExpress
    Look for this line under the address and payment method.
  5. Paste the code and confirm ApplyIn the field Promo code paste the copied code and click the black Apply. The code is case-sensitive and must not contain spaces.
    Políčko Promo code s kódom a tlačidlom Apply v aplikácii AliExpress
    Paste the code into the field and confirm with the Apply button.
  6. Check the savings and payIn the Summary expand the line Saved — you’ll see the applied coupon there as AliExpress coupons/codes. Only when Total is really lower, click Pay now.
    Riadok Saved s uplatneným kupónom a znížený Total v aplikácii AliExpress
    The applied coupon will appear in the Saved line and will reduce the Total.
Apply the discount already at the order summary. After you click Pay now, you can no longer add a coupon. If Apply shows an error, the code has either expired, doesn’t apply to your items, or the order doesn’t meet the minimum amount.
The Store Coupon also goes in the same field. — a coupon from the seller itself, which isn’t always available and changes from day to day. AliExpress coupons can’t be combined, so try both and go with the one that gives you more. Coins are added automatically.

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