GShopper is no longer a marketplace—it’s a shop with its own support.
If anything gets complicated with a claim, we’ll help via our direct contact.
Repairs are only done at the official brand service centers.
The €3 customs duty per customer is paid by GShopper.
When people hear “shopping from China,” most instantly think of a marketplace where hundreds of unknown sellers offer products—and if something goes wrong, you end up negotiating through a form with an automatic response. GShopper used to work like that for real. Today, however, it’s a merchant with its own customer support team that also truly stands behind the goods it sells. And that’s the biggest difference for us compared to the competition.
We have direct contact with them—and that changes everything
With GShopper, we don’t communicate via a support ticket. We talk to a specific person. They’re online practically during our entire working hours and reply very fast. Out of all the sellers we work with, they’re clearly the most reliable. More than once we handled claims that got stuck for our readers—and he himself then monitored to make sure the claim process was completed.
To make sure we’re on the same page: our contact doesn’t replace a regular claim. GShopper support first needs to know about you and your issue—so if you ordered on your own, you must report the claim yourself by email following the steps below. We step in when something gets stuck, support doesn’t respond for a long time, or the solution becomes complicated. Then we can push the case directly to our person at GShopper and make sure it moves forward. That’s help you won’t get from a typical Facebook coupon group that just drops you a link and calls it a day.
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How the claim works step by step
The process is simple—and it’s worth knowing it even before you buy. It applies to everyone who ordered on their own (if you order via our service, we’ll handle it for you). You report the claim—whether it’s a repair, replacement, or a refund—by emailing [email protected] and in the message include:
the order number from GShopper and the product code (SKU) you’ll find in your order,
the exact product name—so the brand, model, and variant, e.g., the color or the memory version,
a detailed description of the problem: what happened, when, and under what circumstances—e.g., the device won’t turn on, won’t charge, or a certain feature doesn’t work,
what you’ve already tried yourself to fix the issue (restart, a different cable, restoring settings),
a clear photo or video of the fault in good lighting—larger videos can be sent via WeTransfer.
For phones and tablets with mobile connectivity, add also your IMEI, which will help support verify that it’s exactly your unit.
If it’s confirmed to be a quality defect and the device is under warranty, there are three options. If GShopper has that model in stock, you send the product to their Hong Kong warehouse. GShopper covers the shipping and you’ll get a new unit back. If the model isn’t in stock, they send the device for repair directly to the manufacturer and reimburse the shipping to Hong Kong. And if you choose a local repair, you can have it fixed locally by agreement with GShopper, and they’ll reimburse the costs.
Outside the warranty period or in case of damage that isn’t a manufacturing defect, GShopper will still try to help, but you’ll pay both the shipping to Hong Kong and the repair yourself. One important detail at the end: repairs are done exclusively by the brand’s official service centers, never by third parties. For phones from China, that’s something I’d personally take as a condition.
Where to contact GShopper and what their return rules say
GShopper handles complaints and all other order issues by email at [email protected]. They also have a live chat on the site, which you can find in the bottom-right corner of the page, and answers to the most common questions about shipping, payments, or your account are in the Help Centre.
According to the official Return Policy, goods that arrive faulty or damaged must be reported within 7 days of receipt, and then GShopper will send a replacement or refund the full amount. If the product simply doesn’t suit you, you can return it within 14 days of delivery in its original packaging, but you’ll pay the shipping both ways yourself. When returning an item, it’s important not to send anything blindly, because every return must first be approved by support, and a parcel sent without their consent or to the wrong address may not be accepted.
Payment by transfer and a company with an address
On GShopper, you can also pay by regular bank transfer, which you’ll especially appreciate with more expensive orders, where a card sometimes fails or your bank blocks the transaction. The store has a local EUR account as well as a global dollar account, so Europeans pay in the currency they have and lose nothing on conversion. Refunds for returned orders usually arrive quickly. After support processes it, typically within two hours.
We always pay by transfer on GShopper ourselves, because you get an extra 4.5% discount and so far it has always worked without issues. We send via Revolut, but it also works smoothly from Slovak banks, and transfers are basically instant, so the order doesn’t get stuck waiting for the money to arrive.
On top of that, the store is backed by a properly registered company with its registered office in Singapore. It may sound like a detail, but when buying from Asia, the difference between a shop with a traceable legal entity and an anonymous seller is crucial. You’ll find the company address and both accounts you can use for payment together in this table:
GShopper: company address and bank accounts
GShopper
Company
GSHOPPER INTERNATIONAL PRIVATE LIMITED
Address
160 Robinson Road #25-06, Singapore Business Federation Centre, Singapore 068914
EUR account (local)
EE137777000131778849
SWIFT / bank for EUR
LHVBEE22 / AS LHV Pank
USD account (global)
10141741012850
SWIFT / bank for USD
CHASUS33 / JPMorgan Chase Bank N.A.
For a payment from an euro account in Slovakia, the EUR account at Estonia’s LHV Pank is useful, since it’s a standard SEPA transfer with no currency conversion and no high fees. We got the accounts directly from GShopper. Before sending any money, though, compare them with the details shown at checkout, and if anything doesn’t match, write to us. We’ve outlined the whole bank transfer process in a separate article:
Since the introduction of the new three-euro customs duty on shipments from China, everyone who orders something asks the same question: how much will they have to pay extra. At GShopper, the answer is pleasant: the shop covers the fee and the customer is charged nothing extra. We verified this on the first real shipments:
Today, GShopper positions itself mainly as a retailer of exclusive Chinese smartphones. You’ll find Oppo flagships there as well as Honor models with batteries that European versions simply don’t have. Most of them you can’t buy at all in our physical store. And the vast majority of the lineup are global versions, and the package also includes a charger—in Europe, that’s been the exception rather than the rule for years.
Are you shopping on Gshopper for the first time?See the guide!
Updated 26. 10. 2026 at 12:19
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 26. 10. 2026 at 12:19
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
TIPExpress delivery from a German warehouse without customs duty and VAT.
This product will be delivered express from the local German warehouse. Shipping from Germany usually takes 7-10 days, and the delivery is handled by a courier. When it arrives, you won’t pay any additional fees—no customs duty or VAT.
TIPExpress delivery from a German warehouse without customs duty and VAT.
This product will be delivered express from the local German warehouse. Shipping from Germany usually takes 7-10 days, and the delivery is handled by a courier. When it arrives, you won’t pay any additional fees—no customs duty or VAT.
Our extra service with VIP support — we’ll handle the order on Gshopper for you and ship it straight to your address.
If you’re not experienced with shopping on Gshopper, your payment won’t go through, or the coupon just isn’t working, we offer our readers and customers a service where we place the order directly to your address. You send us the money by bank transfer, and we’ll order the product straight to you. That way, you don’t have to worry about failed payments or coupon issues, and you can be sure the whole order will go 100 % smoothly. Plus, you automatically get our VIP support — we handle any shipment issues for you and help with claims too. The fee for this service is €15 on top of the product price. You can contact us by email at info(@)chinaplanet.sk or on Messenger, where we’re active all the time.
Are you shopping on Gshopper for the first time?See the guide!
Updated 12. 10. 2026 at 12:18
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 12. 10. 2026 at 12:18
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 12. 10. 2026 at 12:18
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 22. 10. 2026 at 09:28
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on AliExpress for the first time?See the guide!
Updated 22. 10. 2026 at 09:28
TIPExpress delivery from a German warehouse without customs duty and VAT.
This product will be delivered express from the local German warehouse. Shipping from Germany usually takes 7-10 days, and the delivery is handled by a courier. When it arrives, you won’t pay any additional fees—no customs duty or VAT.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:15
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:15
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:15
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:15
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:15
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:14
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:14
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:14
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:14
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
Are you shopping on Gshopper for the first time?See the guide!
Updated 23. 9. 2026 at 13:14
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included in the price!
At the GShopper retailer, we recommend choosing Standard Shipping, where you won’t have to pay anything extra. Customs duties and any VAT will be handled directly by the seller. Shipping can be selected only at checkout, after entering the delivery address. Delivery with this shipping method usually takes around 15 business days from dispatch from the warehouse, but it may take longer.
That’s because GShopper has contacts directly with the factories. No European online store can buy like that, so here, for these models either you wait for months, or they never arrive at all.
You can find the GShopper review and all coupons on Deal Planet
We also broke down GShopper in detail in the store review on Deal Planet, where we gave it a rating of 8.4 out of 10. You’ll read that the shop has been operating since 2007 and delivers from a European warehouse in 2 to 7 business days, and from Hong Kong in roughly 10 to 20. With delivery to the EU, VAT is also included in the price. You’ll also find how GShopper Points work—where one point is worth 1 USD—and what to do when tracking doesn’t move for the first few days.
On Deal Planet, we also have a list of all GShopper coupons with always up-to-date prices, so before you buy you don’t have to browse categories or old articles—you can immediately see how much that phone costs right now. Then you just enter the coupon in your cart in the “Gift Card or Discount Code” field.
If you’re not confident about placing the order, we’ll do it for you
We’ll admit that the GShopper website isn’t perfect. On mobile it’s a bit unresponsive in places, and overall it loads slower than we’re used to with European e-shops. For cheap accessories, it won’t bother anyone, but when ordering for hundreds of euros—like a phone—people want the certainty that the payment, the coupon, and the address go through without a hitch.
Therefore, for our readers we offer an extra service with VIP support, which you’ll also find expanded below the price boxes with GShopper. You send us the money by bank transfer and we order the product directly to your address, so you don’t have to worry about a failed payment or redeeming a coupon. The fee is €15 on top of the product price and you also automatically get our VIP support, which means we handle any shipment issues for you and help you with any warranty claim as well. You can contact us by email at info(at)chinaplanet.sk or in our Facebook group.
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